✨ Launching This September! BOUNCE Learning Journeys – A whole-child developmental pathway  Read More

✨ Launching This September! BOUNCE Learning Journeys – A whole-child developmental pathway  Read More

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About Us

Double Empathy Problem

Using The BOUNCE Approach®

What’s happening

  • The Double Empathy Problem (Damian Milton, 2012) explains that misunderstandings between autistic and non-autistic people are not due to a “lack of empathy” but to differences in communication and perspective.
  • Both autistic and non-autistic people can find it hard to interpret each other’s signals, emotions, and intentions.
  • Misunderstandings grow when neurotypical ways of being are seen as the “default” and autistic ways are judged as deficits.
  • Energy battery impact: repeated misattunement is draining — leaving autistic children feeling unseen, and non-autistic peers/adults feeling confused.

The BOUNCE Approach®

🖤 B — Body and Nervous System (Inside Tool)

  • Notice stress responses when communication breaks down (shutdown, agitation, withdrawal).
  • Use grounding pauses to reset before re-engaging.

❤️ O — Openness to Connection and Attachment (In-Between Tool)

  • Value all communication styles equally — spoken words, directness, body language, or silence.
  • Build safety by validating differences instead of correcting them.

🧡 U — Understanding Sensory Differences (Outside Tool)

  • Recognise that sensory overload can affect how messages are received.
  • Adjust environments so both parties can focus on connecting rather than coping with stress.

💚 N — Navigating Emotions (Inside Tool)

  • Use visual supports, scripts, or metaphors to bridge gaps in emotional expression.
  • Acknowledge feelings on both sides: “A part of you felt misunderstood — and a part of me did too.”

💙 C — Connection to Self and Others (In-Between Tool)

  • Practise perspective-taking from both directions: “How might this have looked to them?”
  • Encourage peers and adults to adapt, not just expect autistic children to do so.

💜 E — Esteem and Identity (Inside Tool)

  • Affirm that autistic communication is valid, natural, and not less than neurotypical styles.
  • Celebrate authenticity over conformity.

Adult Focus:

  • The Double Empathy Problem reminds us that breakdowns are mutual, not one-sided.
  • Inclusivity means everyone flexes, not just autistic children.
  • Respect difference, challenge deficit models, and model curiosity in relationships.

Next Steps

  • Explore further learning:
  • Family Coaching: Learn strategies to reduce communication stress at home and strengthen mutual understanding. Click here
  • Join the Learning Portal: Access 80+ trainings and resources to embed neurodivergent-affirming practice in classrooms, homes, and professional settings. Click here

👉 The Double Empathy Problem reminds us: it’s not about fixing autistic people — it’s about building bridges of mutual understanding.

Testimonials

CM
Carla Mendonça
Actress & Author
★ ★ ★ ★ ★
Your knowledge and compassion are admirable. Any family, parent or child would be more than fortunate to be placed in your care.

CS
Dr Claire Stubbs
Counselling Psychologist
★ ★ ★ ★ ★
CTS are SO important in equipping us as professionals with a range of ideas and knowledge to support children and families who feel lost or in the dark.

LM
Lydia Martin
Senior SEND Project Officer, SEND Live 2025
★ ★ ★ ★ ★
Your workshops were a highlight of SEND Live 2025. The feedback from attendees has been overwhelmingly positive.

DC
Davinia Cooper
LEGO-Based Therapy · Google Review
★ ★ ★ ★ ★
I came away feeling confident, inspired and well equipped to start implementing Lego-Based Therapy. A thoughtful and comprehensive course.

E
Elka
Parent
★ ★ ★ ★ ★
It allowed me not just to understand my own son’s struggles but my own childhood struggles that I never really fully addressed.

N
Nathan
Professional
★ ★ ★ ★ ★
The whole package of intervention alongside appropriate impact measurement tools is an excellent way to evidence progress and impact.

K
Kirsty
Parent
★ ★ ★ ★ ★
Insightful and empathetic with actual actionable advice. I left feeling totally understood and really positive about life with our little boy.

E
Effrosyni
BOUNCE Framework
★ ★ ★ ★ ★
The BOUNCE Framework course is excellent — a perfect mix of theory and practice. I feel inspired and ready to apply it.

J
Jyoti
Parent
★ ★ ★ ★ ★
Tracy has an uncanny sense of empathy. She gives you all the tools and resources you were wishing for on a platter.

M
Melissa
SEMH Sensory Circuits
★ ★ ★ ★ ★
Honest, incredibly practical, and designed for educators who need to support neurodivergent students right now.

D
Debbie
Pastoral Lead
★ ★ ★ ★ ★
My absolute go-to when working in a primary school. These resources have made a huge difference to our vulnerable children.

S
Sasha
Emotional Regulation & BOUNCE
★ ★ ★ ★ ★
Really interesting and will benefit my students massively! Finally understood polyvagal theory.

E
Emily
LEGO-based Therapy
★ ★ ★ ★ ★
An informative, evidence-based, child-centred intervention supported with depth, insight and clear modelling from Tracy.

H
Hayley
SEMH Sensory Circuits
★ ★ ★ ★ ★
Excited that I now have the knowledge to use sensory circuits with my preschoolers to enable their optimal learning zone.

N
Natasha
Parent & Professional
★ ★ ★ ★ ★
Tracy is great! Her trainings are super and I’ve gained so much knowledge in such a short space of time. You will not be disappointed.

C
Chloe
Teacher (ASN)
★ ★ ★ ★ ★
A highly effective and practical tool that benefits both pupils and classroom practice. Real impact on my work supporting pupils with Additional Support Needs.

RE
Rennison Evans
LEGO-based Therapy
★ ★ ★ ★ ★
Very informative. I feel empowered to start delivering Lego sessions.

← swipe to see more →

ResourcesMonthlyAnnual
🧘 Somatic Toolkit
🪟 Window of Tolerance Activity Pack
🧩 Managing Demand Avoidance Toolkit
⛏️ Minecraft Belief Systems
🧱 LEGO® Belief Systems
🧱 Therapeutic LEGO® Pack
😀 Emoji Body Map
🧠 Creating a Neuroprofile
🧍 Physical Body Scan
🗓️ Visual Timetable (Home Use)
📊 SEMH Assessment Trackers
📖 Metaphorical Stories
🧠 Sensory Profile Assessment
🗣️ Pupil Voice Tools
🗺️ Body Mapping
🛠️ Restore, Repair & Prevent Toolkit
🧩 “A Part of Me Feels” Resource
🎨 Window of Tolerance Fun Pack
📈 Assessment Trackers
📉 SUD Scale
📝 Support Plan Pack
😊😟 Positive & Negative Affect Schedule
📎 BOUNCE Strips and Fans
🧠 BOUNCE + Window of Tolerance Pack
🧱 Positive Posters – LEGO® Style
🤝 Self- and Co-Regulation Posters
🏫 Classroom Bumper Display Pack
🌈 Sensory Differences Activity Pack
👾 Mood Monsters Classroom Pack
⚙️ Executive Function Pack

EVERY resource on the website is included, such as:

🧘 Somatic Toolkit
😀 Emoji Body Map
🧍 Physical Body Scan
🧱 Therapeutic LEGO® Pack
🗓️ Visual Timetable (Home Use)
📊 SEMH Assessment Tracker
📖 Metaphorical Stories
🧠 Sensory Profile Assessment
🗣️ Pupil Voice Tools
🪟 Window of Tolerance
🧩 Managing Demand Avoidance Toolkit
🗺️ Body Mapping
🛠️ Restore, Repair & Prevent Toolkit
🧩 “A Part of Me Feels” Resource
🎨 Window of Tolerance Fun Pack
📈 Assessment Tracker
📉 SUD Scale
📝 Support Plan Pack
😊😟 Positive & Negative Affect Schedule
📎 Strips and Fans
🧠 BOUNCE + Window of Tolerance Pack
🧱 Positive Posters – LEGO® Style
🤝 Self- and Co-Regulation Posters
🏫 Classroom Bumper Display Pack
🌈 Sensory Differences
👾 Mood Monsters Classroom Pack
⚙️ Executive Function Pack
🧠 Creating a Neuroprofile
⛏️ Minecraft Belief Systems
🧱 LEGO® Belief Systems

Licence: Whole-setting use

Team Membership

  • Best for: Whole schools, nurseries, colleges, or service teams (e.g. NHS, local authorities, care settings)

Each month you’ll get an EXTRA:

✅ A professional resource

🎥 A walkthrough video

🎓 A CPD professional webinar

Licence: Whole-setting use

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