A Restorative Approach to Conflict


A systematic approach for young people that need a structured approach to resolve conflict

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Restorative approaches provide an underpinning ethos and philosophy for making, maintaining and repairing relationships and for fostering a sense of social responsibility and shared accountability.  But this isn’t easy!  Which is why – this systematic approach is available to you.


  • To understand the process of resolving problems
  • To understand the five conflict resolution strategies
  • To use the complete systematic process of conflict resolution

In the Pack:

  • Activity 1:  To be able to use a Restorative Approach to Resolve Conflict
    • Problem Solving Mat
    • Problem Prompt Cards
    • Resolution Prompt Cards
    • Problem Solving Prompt Cards
    • Emotion Word Cards
    • Emotional Scale
    • Emotional Regulation Prompt Cards


  • Activity 2: To Understand Conflict Resolution Strategies
    • The Thomas-Kilmann Tool to Conflict Resolution
    • Conflict Resolution Strategy Prompt Cards (based on the Thomas-Kilmann Approach)


  • Activity 3:  To be able to use a Restorative Approach to Resolve Conflict
    • Problem Solving Mat
    • The Thomas-Kilmann Tool to Conflict Resolution
    • Checklist

Number of Pages: 29

Font:  Open Dyslexic

Format: High Quality PDF File



  1. Parent (store manager)

    The Restorative Approach to Conflict resource has helped me identify my own conflict style which kept me safe, but not learning or growing.

    I would often succumb to other people’s wishes because of not being able to find my own voice.

    It has also made me aware of what kind of people I seem to attract into my life due to familiarity and what the outcome of that collaboration tends to be. I am also much quicker now at identifying the conflict style of the person that I am in exchange with and what we are co-creating together.

    Knowing which position I am coming from and which position the other person is coming from helps me be more aware about the direction that the interaction is going and what are my choices to help it move in the direction of a more collaborative exchange.

    Most of all I needed to learn what my needs were and find my voice to be able to express them clearly, calmly, and with more confidence. I am recognizing now that my needs matter as much as the person who I am in exchange with.

    I also recognize that I have a choice now over how I express those needs. I am embracing a sense of playfulness to be able to expand my repertoire of expressing those needs in the future.

    Thank you, Tracy for creating the resource and creating a positive impact in my life.

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